The Hospital Clínic Patient Experience Observatory and the Gynaecology Service were awarded a prize for their initiative “Endomway: participation in improving health services, the case of endometriosis”. This project aims to identify the unmet needs of patients with endometriosis and propose actions to improve care processes.
The Hospital Clínic Patient Experience Observatory (link), and the team led by Dr. Francisco Carmona, head of the Gynaecology Service, have carried out a project to improve the experience of patients, in order to ensure they play an active role in improving their own health process, and in making decisions related to healthcare services. The process consists of collecting information through discussion groups, interviews and surveys. All this in order to offer a series of improvement actions and to form working groups focused on three main areas: information, the impact of disease, and long-term follow-up.
At the same time, the Helmo association (Haute École Libre Mosane, Belgium) won an award in the Health and Social Care Institutions category for its initiative, “When patients train future nurses”. This project highlights patients’ experience and relies on their presence and ongoing participation in the training of future nurses.
The Xploro company (UK) took the prize in the Start-ups category for the platform of the same name that uses artificial intelligence and augmented reality to reduce anxiety and stress levels in paediatric patients. This enables them to better understand the situation they are in and the tests they are about to undergo.
The awarding of the prizes was preceded by a debate on patient experience management models, with leading figures from several European institutions such as; Josep M. Campistol, director general of the Hospital Clínic Barcelona, Marc Noppen, director general of UZ Brussel (Belgium) and Artus Paty, deputy director general of the Centre Henri Becquerel - Unicancer (France);
During their presentations, they explained how patient experience has been implemented in each of their institutions, as well as how it is measured. They also shared the obstacles they have encountered in the implementation of patient experience and the steps they have taken to overcome them.
Shared Patient eXperience (SPX) is a non-profit association, founded and directed by healthcare professionals from various fields. SPX promotes patient experience in all its forms, in order to improve it and share it with as many professionals and institutions as possible, whatever their country of origin. SPX encourages healthcare institutions to include patient experience in all their strategic reflections and in local management. SPX supports institutions in their commitment to and development of patient experience.