I have to go to the hospital

Scheduled admission and registration process, timetables, documentation, what to bring on admission, etc.

The scheduled admission and discharge process takes place at each of the care services on workdays, from Monday to Friday. The patient managers' hours are from 8:00 a.m. to 4:30 p.m.

Outside these hours, admission, whether scheduled or urgent, is done through the Emergency Admissions Service. Admission points are located on floor 0 andhe first floor (emergency reception).

To carry out the necessary administrative procedures, you must bring your identification document (DNI, NIE, passport) and your personal health card (TIS) or the authorization of the corresponding insurer, if applicable.

If you are a beneficiary of the "Cuida'm" identification health card, you must present it so that the health personnel attending you are properly informed.

On arrival at the admissions unit, the patient is greeted by the nursing staff who carry out the reception, confirm the patient's identity and put an identification bracelet on his/her wrist. This bracelet contains the patient's name, surname, date of birth and medical record number.

The bracelet should not be removed during hospitalization, as it serves to avoid confusion with other patients. For this reason, identity is verified before any procedure is performed.

The nursing staff accompanies the patient to his/her room and explains the operating rules of the unit. Any questions that arise can be raised with the nursing staff.

You must inform the nursing staff if you are taking any medication, so that the doctor in charge is aware of it. Whenever possible, you must bring the medical prescription or the medication leaflet. During admission it is not necessary to take any medicine that is not given by the healthcare staff. It is important to report any allergies or problems the patient has had with medications, foods, or other products.

It is necessary to provide the details of a contact relative (name and telephone).

  • Pajamas
  • Sneakers closed at the heel
  • A dressing gown
  • Personal hygiene articles

If dental prostheses, hearing aids, glasses, etc. are used, when removed they must always be stored in the cabinet or drawer of the auxiliary table. The nursing staff must be informed of their use to avoid loss or damage.

Patients should try not to bring valuables during their stay, but if they do, the hospital will not be responsible for their loss unless they have been deposited with the hospital's Security Service. You can ask the nursing staff how to do this.

It is common to share a room with another patient, so remember to keep the door to the room closed, except in those cases where the healthcare staff indicates otherwise.

If you share a room, it is possible to hear medical information about the other person, so remember that one of the duties included in the Charter of Rights and Duties of Citizens in relation to health care is to respect the privacy and confidentiality of third parties.

The volume of radios and televisions must be kept low, and must be turned off if the nursing staff or another patient indicates that this must be done.

Cell phones must be kept on silence and their use should be avoided during medical or nursing visits.

Units usually have a chaperone area that can be used during visits. Visitors should avoid being in the corridors.

To prevent any infection during your visit to the hospital, it is necessary:

  • To always wash your hands with soap and water, for at least 20 seconds, after using the bathroom, before eating or after touching an object that is dirty. Hands must always be kept clean.
  • It is important to remind everyone else to keep their hands clean.
  • You should not visit anyone in the hospital if they have a cold, are unwell or especially if they have diarrhoea.
  • Avoid touching the patient's dressings or serum equipment.
  • For privacy and confidentiality concerns, the use of cameras or recording devices is not permitted.

The room is cleaned every day, usually on the morning shift.

If the room needs cleaning, the nursing staff must be notified.

Companions must wait in the companion area during cleaning.

The day of discharge is reported 24-48 hours in advance, although this period may vary according to the clinical situation.

In general, an effort is made to register the discharge before 12 noon.

At discharge, the patient is given information and documentation about what to do next, in terms of treatments or whether follow-up visits are required.

A medical discharge report and a nurse's discharge report are also provided with the diagnosis. Treatment recommendations and the general measures to be taken at home are given, as well as the warning signs that the patient must be aware of. If further visits and/or tests are required, the documentation for such will be provided.

The care staff of the unit and the patient and/or family can request the involvment of Social Work of the unit if necessary.

Because food is part of the treatment, the preparation of the patients' diet is supervised by the Dietetic Service with the aim of adapting it to each medical situation.

It is necessary to inform the nursing staff if the patient has any type of intolerance, allergy or restriction.

Foods not included in the diet should not be eaten or drunk, unless authorized by the medical staff. No food should be kept in the room as it could cause health problems.

The unit where the patient is admitred to is informed of the meal times.