INTERVIEW

Dr. Joan Escarrabill: “Healthcare is of high quality if it adds value from a patient’s perspective”

Interview with Dr. Joan Escarrabill, member of the Patient Experience Assessment Team. We talk to him about the work that has been done over the last few years at the Hospital Clínic to introduce the patient’s perspective, the “patient experience” into the functioning of the hospital in order to improve the quality of the service provided. 

These decisions shared by the patient and the professional represent a very important area in which we have room for improvement.